By Tom Rankin
Whether you’re looking to provide information to customers, clients, or your own internal team, communication takes time and resources. Consequently, you may wonder whether there’s a way to provide valuable information in a more efficient way.
Fortunately, knowledge bases are an effective way to provide both frontline support to customers as well as helpful information internally. Creating a knowledge base can also have a big Return On Investment (ROI). Developers especially should view it as an essential part of any online service or product.
In this article, we’ll look at the ins and outs of creating a knowledge base. We’ll also …read more